DEITY issued a clarification on the Information Technology (Intermediary Guidelines) Rules, 2011 stating that the intermediaries should respond within 36 hours and they should redress such complaints within one month.

DEITY issued a clarification on the Information Technology (Intermediary Guidelines) Rules, 2011 which states :

• The Intermediary shall respond or acknowledge to the complainant within thirty six hours of receiving the complaint/grievances about any such information.
• Further, the Grievance Officer of the intermediary shall redress such complaints promptly but in any case within one month from the date of receipt of complaint in accordance with sub-rule (11) of Rule 3.

http://deity.gov.in/sites/upload_files/dit/files/Clarification%2079rules%281%29.pdf